- Led and edited 4-6 writers and video producers of instructional, reference, and support content.
- Managed design systems for document stylesheets, content strategy, publications, and video standards.
- Adapted a 300-page text-based client training course to 6 LMS-ready videos.
- Architected a cross-department process that reduced client onboarding by 2 weeks or 50%.
- Published 10 user guides and 8 release notes for company’s medical B2B SaaS product.
In depth
Terminology
Documentation was rebranded Media
When I returned to the department after my time as product manager, we were preparing to convert our entire body of work to digital form. This meant video tutorials, automated LMS-driven training, and in-application help. We outgrew the Documentation label. Our niche for simply producing static document-based publications and our department evolved into Media.
I might call it something else on my resume
Outside our company, this tribal language confuses application tracking systems used by recruiters to target candidates by keyword. I was often contacted for advertising, journalism, or press release positions. For this reason, you might see me list my position as documentation manager, technical writing manager, or technical communication manager.
My work
Project case studies
References
Steve Wooten
I had the pleasure of working alongside Mr. Michael Crowe for six years as his Department Director at NueMD. A former Georgia Tech student, Michael uniquely possesses left and right-brained talents making him both cleverly artful and sharply analytical. Mr. Crowe always produced inventive and efficient materials and methods appreciated by benefiting stakeholders and imitated by team colleagues. Michael is a natural out-of-the-box thinker when much needed change is warranted.
If you need a heads-down, precision of mind, no-nonsense difference-maker, hire Michael and don’t look back. You won't regret it. Otherwise, if my new startup company begins to expand, you may not get the chance to hire Michael before I do.
David Lewis
You'd be hard-pressed to find a more talented technical writer than Michael. Having worked with him for close to 10 years at two separate companies, I've had the unique opportunity to watch his career flourish since day one. In that time, he's shown to be highly creative, and a powerful communicator, easily able to empathize with end-users and translate complex information into simple, effective documentation. Always eager to collaborate with the team, whether it's working with other writers, multimedia producers, or software development teams, he's quick to offer feedback and suggest solutions that oftentimes produce amazing results. He'd be a great addition to any team.